Susie Kehres
Technical Support Specialist
I enjoy the people I work with both in-house and in the field. I am continually learning about the way our products are being used, and my goal is to help ensure that our customers get what they need as quickly as possible. Above all, we are here to make sure their experience with Lake Shore is a positive one, from requesting a quote, processing their order, through the receipt of product. Our goal is to work with them now and on future projects as the technology changes.
As Technical Support Specialist for Lake Shore, Susie Kehres is one of our first points of contact for customers and sales representatives around the world. A 1983 graduate of Miami University with a BA in Music and minor in Business, Susie initially joined the Lake Shore family in 1997, first as a Sales and Marketing Assistant and later as Customer Service Representative in a division of our business that sold magnetic encoders and instrumentation to the motion control industry. In 2007, she returned to Lake Shore as a Customer Service Coordinator, supervising sales order entry processes and ensuring that products ship in a timely manner. In 2022, Susie was appointed to her current position, where she responds to customer enquiries and works with them to resolve any technical or service issues. In addition, she coordinates sensor and instrument calibrations for product orders and manages our system installation process to ensure proper completion of documentation prior to the arrival of our installation team.