Jeff Maynard
Senior Technical Support Engineer
Our customers run the gamut from people who are incredibly experienced and top experts in their fields to first-year graduate students, so I’ve learned how to interface with all of them and express information in different formats to meet the customer’s experience level. Regardless of what they are using our products for and what issues they are having, I love helping our customers figure out a solution to the problem.
Jeff Maynard received his associate’s degree in Engineering from the Ohio Technical College in 1967 and spent 30 years at Ohio Bell, serving as Senior Engineering Manager for 15 years. He joined Lake Shore in 2004 as Service Manager and, in 2018, was appointed Senior Technical Support Engineer. In this capacity, Jeff oversees technical customer service and ensures that end users benefit from all our products’ full range of capabilities. Jeff serves as a single-point contact for users, providing real-time assistance and setting up test scenarios to isolate performance issues. He also develops troubleshooting guides and application notes to aid customers in the setup of complex operational procedures.
Additionally, he’s a member of Lake Shore’s Product Release Team, an interdepartmental group tasked with determining features, interfaces, and specifications required by customers on future product releases, and is heavily involved in testing product prototypes. Jeff also performs trend analysis for product issues—insights guiding Lake Shore’s future development and design.